Refund and Cancellation Policy
How to cancel, what happens next, and the fourteen-day refund offered everywhere.
Not yet reviewed by a lawyer
Cancelling
Open the billing portal from the app, in settings, under billing. Cancelling is one click. There is no retention screen, no counter-offer, no survey and no email you have to send.
Cancelling stops the next payment. Mochi keeps working until the end of the period you have already paid for. Your notes and your pet stay after that; only transcription pauses.
Refunds
14 days, anywhere in the world, no questions asked. This is offered on top of any statutory right you have, never instead of it.
If you are in the EU or the UK, you also have a statutory right of withdrawal. You are not asked to waive it at checkout, and no attempt is made to have you waive it.
The 7 day trial exists so that most people never need a refund at all. Nothing is charged if you cancel inside it.
How to ask
Payments are handled by a merchant of record, so refunds are issued by them. Ask through the billing portal, or write tohi@brandnuits.com and it will be sorted out for you.
Placeholder, pending legal review
The binding refund and cancellation terms have not been reviewed. The practices described above are the intended product behaviour and are written to be checkable, but the statutory wording, the withdrawal form and the exact refund windows per jurisdiction must come from a lawyer.
One point needs specific attention: a 2026 CJEU ruling treats subscription services as digital services rather than digital content, so the consent-to-immediate-performance waiver that used to remove the EU withdrawal right no longer reliably applies. The blanket 14 day refund above is the deliberate answer to that, and the reviewed text must not reintroduce a waiver.
Who you are dealing with
Mochi is published by Nuits, a Finnish toiminimi (sole trader).
The registered business address and business ID are withheld for privacy and are available on request. Write tohi@brandnuits.com and you will get them.
All legal and support enquiries go to the same address:hi@brandnuits.com.